This Payment and Refund Policy outlines the terms and conditions related to all monetary transactions conducted on the Skibboo platform. By subscribing to or using our paid services, you agree to be bound by the terms set out below.
1. Payment Gateway and Transaction Method
1.1 Skibboo is linked to a secure third-party payment gateway to process all payments.
1.2 Users can make payments using credit cards, debit cards, UPI, net banking, wallets, or other methods supported by the payment processor.
1.3 International orders are accepted, and international payment methods may be supported as per gateway integration.
1.4. Currency & Exchange Rate Disclaimer a. Primary Transaction Currency: All transactions on the Platform shall be processed in Indian Rupees (INR) unless explicitly stated otherwise at the time of checkout. For international users, the amount may be converted into your local currency by your issuing bank or payment provider at the prevailing exchange rate. b. Exchange Rate Variance: Skibboo does not control, determine, or guarantee any applicable exchange rates or fees applied by your financial institution or payment processor. As such, the final amount charged in your local currency may differ from the amount displayed in INR due to: foreign exchange conversion rates, international transaction fees, currency conversion service charges imposed by your bank or card issuer. c. Responsibility for Currency Charges: Users are solely responsible for any additional charges or fees related to currency conversion or cross-border transactions levied by banks, card issuers, or third-party payment platforms. d. Currency Display Disclaimer: Where prices are displayed in other currencies for convenience, they are indicative only and may not reflect the actual amount charged at the time of transaction.
1.5. Price Modifications and Subscription Renewals
1. Right to Modify Pricing: Skibboo reserves the right to revise, modify, or update the pricing for any of its subscription plans or services offered on the Platform, at its sole discretion, for any future subscription period.
2. Notice of Price Changes: In the event of a price modification, all existing subscribers will be notified of the revised pricing at least fifteen (15) days in advance via email or through in-app notifications. The revised pricing shall become applicable upon the next renewal cycle following the date of such notice.
3. User Consent for Renewals: Continued use of the subscription service or non-cancellation prior to the renewal date will be deemed as acceptance of the revised pricing. If the user does not agree to the new price, they may choose to discontinue or cancel their subscription before the next billing cycle.
4. Non-Retroactive Application: Any revised pricing shall apply only prospectively and shall not affect any existing active subscription period already paid for by the user.
1.6 Eligibility to Transact: By making any payment on the Platform, the User represents and warrants that they are at least 18 years of age and possess the legal capacity to enter into a binding contract under applicable law. Skibboo does not knowingly contract with, or process payments from, minors. All subscriptions are contracted exclusively with the paying adult User (parent or guardian), and not with any minor whose profile may be associated with the User's account.
2. Nature of Transactions
2.1 Skibboo offers both: (a) One-Time Purchases, and (b) Recurring Subscriptions.
2.2 Subscriptions may be offered for varied tenures, including 30, 60, 90, 180, or 365 days, as selected by the User at the time of purchase.
2.3 Upon successful payment, users will receive access to membership features for the duration of the chosen plan.
3. Renewal Terms
3.1 Subscriptions are not auto-renewed. Users must manually renew upon expiry.
3.2 Users will be notified in advance about the upcoming expiry of their subscription via email or in-app notifications, where applicable.
4. Cancellations
4.1 No cancellations are allowed after payment has been successfully processed.
4.2 Once a user subscribes and the transaction is complete, the subscription remains active for the full duration selected and cannot be prematurely terminated by the user.
5. Refund Policy
5.1 No refunds shall be issued for any completed transactions.
5.2 This applies irrespective of the reason for discontinuation, non-usage, or dissatisfaction with the service.
5.3 In case of any payment failures or duplicate transactions, the user may reach out to our support team. Upon verification, such discrepancies will be rectified by way of a refund limited strictly to the erroneous, failed, or duplicated amount, and shall not entitle the User to any additional refund, credit, or extension of the subscription period. The subscription fee paid by Users is strictly for access to the Skibboo Platform and its features, including but not limited to the ability to create a user profile, browse other profiles, initiate contact, and arrange interactions such as playdates or meetups. The subscription does not constitute a guarantee of successful matches, confirmed playdates, ongoing engagements, or any particular outcomes from using the Platform. Skibboo merely provides a technological medium for connecting parents and guardians and does not intervene, facilitate, or validate the interactions that occur beyond the Platform. Users acknowledge and agree that: the Company is not responsible for the availability, willingness, or responsiveness of any other user; no specific results or success of arrangements initiated through the Platform are promised or implied; all interactions and engagements are undertaken at the sole discretion and risk of the Users. By subscribing, Users accept that the fee is charged solely for the use of the digital service and not for any assured interaction, meeting, or benefit beyond the provided functionality.
5.4 Platform-Specific Refunds (Apple App Store / Google Play Store): Where a User's subscription or purchase is made through the Apple App Store or Google Play Store, such purchase is additionally subject to the refund policies and procedures of the respective platform, over which Skibboo has no control and for which Skibboo bears no responsibility. Any refund issued directly by Apple or Google to a User shall be processed solely by that platform in accordance with its own terms. Skibboo shall not be liable to separately reimburse, credit, or otherwise compensate the User for any amount already refunded by the platform, and reserves the right to immediately suspend or terminate the User's access to the Platform's paid features upon becoming aware of any such refund.
6. Exclusions from Refunds The following scenarios are not eligible for refunds: a. User forgets to use the subscription during the active period b. Discontent with features or matches c. Technical issues at the user's end (device/network-related) d. Change of mind or switching to another platform e. Misunderstanding of subscription length or service inclusions f. Inactivity from other users or limited user engagement in your area As a general policy, all subscription fees paid to Skibboo are non-refundable. Users acknowledge and agree that once payment is made, no cancellation or refund shall be permitted, and the subscription will remain active until the end of the selected tenure. However, Skibboo reserves the sole and absolute discretion to review and grant exceptions to this norefund policy in extraordinary circumstances. Such circumstances may include, but are not limited to, documented technical errors, duplicate charges, or other issues solely attributable to the Platform or its authorized systems. Any decision regarding a refund will be final, binding, and not subject to appeal or challenge. Where Skibboo, in its sole discretion, grants an exception under this Section and issues a refund, the User's subscription and corresponding access to the Platform's paid features shall be terminated with immediate effect upon processing of such refund, irrespective of the remaining tenure of the subscription period.
7. Chargebacks and Payment Disputes 7.1 Users agree to first contact Skibboo's support team at support@skibboo.com to resolve any payment-related concern before initiating a chargeback, dispute, or reversal request with their bank, card issuer, or payment provider.
7.2 In the event a User initiates a chargeback or payment dispute directly with their bank or card issuer, Skibboo reserves the right to immediately suspend or terminate the User's access to the Platform's paid features pending resolution of such dispute. 7.3 Skibboo reserves the right to contest any chargeback it believes to be unwarranted, and to permanently restrict or terminate the account of any User found to have repeatedly or fraudulently initiated chargebacks.
8. Technical Failures During Payment In the event of a technical failure, disruption, or error during the payment process — including but not limited to server downtime, payment gateway interruption, network failure, or transaction timeout — that results in an incomplete or pending transaction, the following policy shall apply:
1. No Double Charges: If the amount is debited from your bank account/card but the transaction does not reflect on the Platform as successful, the payment gateway and/or the bank will automatically initiate a reverse credit to your original payment method. This process may take 7–10 business days, subject to your bank's policies.
2. No Automatic Confirmation: The Company shall not be held liable for confirming or activating services unless and until a successful transaction confirmation is received from the payment gateway and duly recorded on our systems.
3. Verification Support: Users are advised to retain screenshots or transaction IDs of failed/pending payments. Our support team shall assist you in coordinating with the payment gateway or bank to validate and resolve such issues. Please contact us at support@skibboo.com with relevant transaction details for further assistance.
4. No Reprocessing of Failed Payments: Skibboo will not reprocess or manually adjust transactions that have failed due to external technical reasons. Users must reinitiate the transaction afresh after confirmation of reversal from their bank.
5. Limitation of Liability: Skibboo shall not be responsible for any loss, inconvenience, or delay caused due to failed payment transactions, unless directly attributable to gross negligence or willful misconduct on the part of the Company.
9. Taxes and Charges All applicable taxes, including GST, may be charged in accordance with Indian tax laws. Users are advised to check the total price before confirming payment.
10. Third-Party Payment Gateway Disclaimer All payment transactions on the Platform are processed through secure, third-party payment gateways. While Skibboo takes reasonable measures to ensure the safety and integrity of your payment experience, the actual processing of payments is handled by independent third-party service providers. Skibboo expressly disclaims any and all liability arising out of or related to: technical or system failures during the transaction process; payment failures, duplications, chargebacks, or erroneous deductions; delays in payment confirmation; unauthorized transactions resulting from the actions or inactions of the payment gateway provider; any dispute between the user and the payment service provider. By using the Platform, you acknowledge and agree that any such issues must be resolved directly with the third-party payment service provider, and not with Skibboo. The Company shall not be held liable for any loss or damage incurred due to errors or interruptions in payment processing.
11. Disputes and Contact For payment-related issues, users can contact our support team at: Email: support@skibboo.com Phone: [Insert Phone Number] We will respond within 7 business days and resolve legitimate disputes in accordance with applicable laws. 12. Governing Law This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in relation to this Policy shall be subject to the exclusive jurisdiction of courts located in Bangalore, Karnataka, India.